We understand how frustrating it must be when something unexpected happens with your game and the progress is reset.

We are in the process of updates with our standalone apps Toca Life apps to ensure that players can continue to enjoy them. However, part of this update meant that progress wasn't able to be carried over to the latest update. Unfortunately, there is no way of bringing this progress back so we are sorry if this has affected your gameplay with your app.

We hope that you continue to enjoy the app and sometimes starting over is great fun - maybe even the sudden change could inspire new gameplay for you to enjoy!

If you haven't checked out Toca Life: World be sure to do so as you can connect all of the Toca Life apps together in one mega app! Not only is it the place for all the existing apps, it’s also the place for all coming new themes, locations and updates. Toca Life: World is free to download on the App Store, Google Play and Amazon Appstore. For information on how to connect your standalone Toca Life apps to Toca Life: World, visit https://tocaboca.helpshift.com/a/toca-life-world/?s=toca-life-world&f=how-can-i-add-my-previous-toca-life-apps-to-toca-life-world&l=en