General
-
Toca Life Standalone apps removed from sale Jan 1st 2024
As of January 1st, 2024 the Toca Life Standalone app series were removed from sale on both the Google Play Store and App Store. In addition,...
-
Unable to find apps in App Store / Google Play / Amazon Appstore
We've made the decision to remove a number of our apps from app store platforms. These have been an important part of Toca Boca's legacy, bu...
-
Toca Boca Jr (previously Toca Kitchen 2) and Toca Boca Jr Hair Salon 4 part of the Piknik family! 🤸♀️
You might've noticed that some of our most loved apps have had some changes and they now feature additional apps inside with a subscription....
-
How to download an app no longer available for purchase
Some of our apps have previously been made unavailable for sale, but if you have purchased them previously, depending on your platform, you ...
-
Why has my progress in my app been reset?
We understand how frustrating it must be when something unexpected happens with your game and the progress is reset.We are in the process of...
-
Purchase issues (App and in-app purchases)
NOTE: Google has made the decision to pause all purchases in Russia in the coming days . This means that if you’re based in Russia, you will...
-
Why are your apps not free?
We put a lot of time, love and effort into making our apps as magical and fun as they are. Therefore we have to charge a small amount to be ...
-
A digital toy or a game - what is the difference?
There are many similarities of course, but also several key differences. First and foremost, toys don’t have rules. Toys can be played with ...
-
How do I get in contact with you?
Send us your ideas, suggestions, fan mail or questions!Visit our Contact page and to the best way to send us a message or send a s...
-
Do your run third-party ads in your apps?
No! We believe safety should come first which is why we don’t have any third party advertising in any of our products.On the starting screen...
-
I want to work with you! How do I apply?
Thanks for showing interest in working with us. Keep an eye on our job board by visiting our Careers Page to see if we have your d...
-
What is your refund policy?
We can only assist with refunds on Google Play within 14 days of purchase - if the purchase was made recently on Google Play please send a c...
-
Privacy Policy, Terms of Service, Account Deletion/Removal
To learn more about how Toca Boca collects and processes your information, as well the options you have in managing this data, you can...
Sections
Need more help?