This article has been updated on Friday, January 24th
We’ve recently released an update for the app (version 1.102) 🛠️ that addresses the Sugar Pink Parlor tea set wicker crash that you've been experiencing. We recommend updating to the latest version to apply the fix. However, you might notice that the app is still crashing or that you had your progress reset after updating.
- If your app is crashing in a Home Designer house it’s likely that you had the Sugar Pink Parlor tea set wicker in that location, so we’d recommend that you rebuild the house.
If we’re asking you to rebuild your home, it’s because your game is currently in a bad state. Continuing to play in this state could lead to crashes or even reset all your app progress — something we definitely want to help you avoid.
- If your app is crashing on all locations, it’s likely that you have a character holding the Sugar Pink Parlor tea set wicker in the sidewalk or in a non Home Designer location. In this case we’d recommend that you reset the app.
If we’ve asked you to manually reset your app, it’s because your game is stuck in this bad state, and the issue (along with others) could persist. Resetting the app will erase the progress in your world, but any purchases you’ve made will still be available. Characters created on Character Creator and Outfits styled on Outfit Designer will remain saved. Any gifts you’ve claimed will still be on the shelves in the Post Office.
You can reset your app by pressing the red reset button on the start screen.
Once you have done these steps you should be able to continue playing with the Sugar Pink Parlor tea set wicker.
We sincerely apologize for the inconvenience and understand this isn’t an ideal solution. If you’ve tried the steps above and the issue persists, please let us know so we can investigate further.
Thank you so much for your patience and understanding as we worked to resolve this!