Cogwheel showing and can't get into the game

From time to time, the services behind our game can get a bit wobbly 😬 and you might be unable to access the game if you are connected to the internet. 

In these instances, you might see a spinning cogwheel on the main menu of our game and the play button doesn't appear. 

   

If this cogwheel appears and never goes away, then it more than likely one of our services are down and need some attention from the team 🛠️ You should expect this to be temporary so feel free to return to the game later on (in most cases you can give it 1 hour) to see if it is resolved, or to play offline temporarily (see instructions below). 


Cogwheel appears then disappears and Play button shows but shop button not appearing

If the cogwheel appears but disappears but then the shop never does, then this issue is usually related to a poor internet connection. We recommend turning your Wi-Fi connection ON and OFF and then rebooting your device. Once this is done, try restarting the app. Please make sure to wait up to 3 minutes. 

If this is still not working with you, then alternatively you could: 

- Turn off your WIFI and keep it off and connect with your mobile data
- Play completely offline

If you're able to enter the shop but then presented with an error message then please visit this article for further instructions with this issue. 

How to play completely offline

To play completely offline, you would need to turn both your WIFI and mobile data off and play in offline mode (Note - the shop and some other features will be unavailable if you do this)

If you try the above options, then be sure to turn your WIFI and/or mobile data back on at a later stage (easy to forget!!) and it could work as normal - it could be there were just some general connectivity issues in your area and/or with your network. 

We hope that helps 😊
Again, usually it is either a temporary issue on our end or some connectivity problem which could resolve itself so give it some time and follow the steps above. 

Either way, if you need further assistance then plesae click the "Contact Us" button below and we'll be sure to take a further look and try and help you out! 🫶