Latest Update (1.122)
Features:
- Tatami Townhouse OUT NOW 🎉 it's the coziest home for growing families!
- The Hello Kitty and Friends Party Furniture Pack and Street Style Pack are leaving the in-app shop on Jan 31st. If you already own a pack, you keep it forever 🤸♀️ Gifts part of the collaboration are available to claim up until Jan 31st also!!
- Listen to Wicked songs in-game!
Fixes:
- Partial game session/house progress wipes were fixed with the 1.121.3 update. For more info visit here
- Some fixes for issues that could cause progress wipes
Live bugs & current issues reported
We know it's frustrating when something unexpected of confusing happens in the game, so below is a selection of links to known live issues (we are probably hard at work fixing 🛠️) and also some current issues and general issues that players can be affected by.
We hope that they help give you some information on the status of things, but if you need any assistance you can always click "Contact Us" below any article and one of our Support team will do their best to assist you ❤️
District sky turning black
We currently have an issue in the game where the sky can turn black when exiting a location in Bop City. We know this is a frustrating issue for many of you, but as a workaround it does resolve by scrolling to another district. It will be fixed with the next release (1.123), however.
Crashes on the main menu
We're investigating some crashes reported from either when the cogwheel on the main menu pops up, or when the main menu should show. We have some fixes for the crashes when the main menu should show with our next update (1.123) so be sure to keep "automatic updates" enabled and reach out to us by clicking "Contact Us" below if your game is still crashing on the main menu after the 1.123 update.
Duplicate Post office items in homes after manually resetting
We're aware of some issues players are having with duplicate Post office items after manually resetting their game. We're investigating this issue but also working with a small crew due to holiday vacations currently 🎄
In the meantime, if this is occuring after you have just manually reset your game, then we would recommend a workaround of manually deleting/trashing the duplicate gifts and then resetting your game one more time as this should solve the issue. We'll be sure to update here once this issue is solved!
Some bundles unable to be restored
If you find that some (but not all) of your previous purchases are missing, then some of the bundles you've purchased may be affected by this issue. Please read and try all of the troubleshooting listed in "Restoring purchases". This will help you discern if you're experiencing some other purchase issue you can immediately resolve on your own vs. this particular live bug and what the next steps are.
Character Expressions turning blush white
This time it's a bug using the Character Expressions turning blush white 😱 We're investigating this one and will be sure to fix it. In the meantime be sure to avoid using the Spooked or Frozen character expression on characters with blush on their cheeks 🥶
General Common issues
What devices can run Toca Boca World?
My Home Designer house is full!
My game just reset. What should I do?
I can't enter the shop - what should I do?
Purchase Issues / Purchased item not showing up
Restoring purchases and moving to a new device
I'm missing the gifts that I've claimed
If any of the links above don't help with your issue then please browse through our categories and other articles as there could be something to help you that isn't listed here.
If you need any further assistnace for any of the above issues, then please be sure to click "Contact Us" below and one of our Support team will try and help you out!