Latest Update (1.122)

Features:

  • The Hello Kitty and Friends Party Furniture Pack and Street Style Pack are leaving the in-app shop on Jan 31st. If you already own a pack, you keep it forever 🤸‍♀️ Gifts part of the collaboration are available to claim up until Jan 31st also!!

Fixes:

  • Crashes on the main menu when the play button/shop would initialize 💥 FIXED 🎉
  • Crash when changing the weather 🌦️ FIXED 🎉
  • District sky turning black in Bop City district 🌚 FIXED 🎉


Live bugs & current issues reported


We know it's frustrating when something unexpected of confusing happens in the game, so below is a selection of links to known live issues (we are probably hard at work fixing 🛠️) and also some current issues and general issues that players can be affected by. 

We hope that they help give you some information on the status of things, but if you need any assistance you can always click "Contact Us" below any article and one of our Support team will do their best to assist you ❤️


Crashing when entering locations

We're aware of an increase of reports after 1.123 of players having their game crash after attempting to enter locations. We're investigating this issue 🔍 and will be sure to update with more information as soon as we can. 


Characters Missing 🔍

Some players have reported their characters going missing. It more than likely relates to some changes we needed to make to improve stability and you can read more about this here. 


Duplicate Post office items in homes after manually resetting

We're aware of some issues players are having with duplicate Post office items after manually resetting their game. We're investigating this issue but also working with a small crew due to holiday vacations currently 🎄
In the meantime, if this is occuring after you have just manually reset your game, then we would recommend a workaround of manually deleting/trashing the duplicate gifts and then resetting your game one more time as this should solve the issue. We'll be sure to update here once this issue is solved!

Some bundles unable to be restored

If you find that some (but not all) of your previous purchases are missing, then some of the bundles you've purchased may be affected by this issue. Please read and try all of the troubleshooting listed in "Restoring purchases". This will help you discern if you're experiencing some other purchase issue you can immediately resolve on your own vs. this particular live bug and what the next steps are. 


Character Expressions turning blush white

This time it's a bug using the Character Expressions turning blush white 😱 We're investigating this one and will be sure to fix it. In the meantime be sure to avoid using the Spooked or Frozen character expression on characters with blush on their cheeks 🥶

General Common issues

What devices can run Toca Boca World?


My Home Designer house is full!

 

My game just reset. What should I do?

 

I can't enter the shop - what should I do?


Purchase Issues / Purchased item not showing up

Restoring purchases and moving to a new device

 

I'm missing the gifts that I've claimed


If any of the links above don't help with your issue then please browse through our categories and other articles as there could be something to help you that isn't listed here. 

If you need any further assistnace for any of the above issues, then please be sure to click "Contact Us" below and one of our Support team will try and help you out!