NOTE: We're investigating some issue with purchased content missing for a portion of players after updating to the  app version 1.126 (this version was live for a small number of users from Feb 27th - Mar 2nd and for all players from Mar 3rd-5th)

We released a hotfix update for this issue (1.126.1), so any players that didn't play on app version 1.126 should not be affected.

If you played on 1.126 and are missing purchased content, please visit here for steps on how you can attempt to restore the content yourself and what we'll need if we need to restore the content manually for you. It might takeawhile if we need to manually restore, but rest assured, we'll be sure to help with this!



Latest Update (1.126)

Features:

  • Hospital available for ALL players! 🏥 For more info visit here
  • Sick feature (i.e making characters sick with germs in hospital) is now available on iOS devices 🦠
  • Lots more gifts! 🎁
  • Bug fix for trashed clothing not returning to it’s spawn point 👔
  • Lots of other bug fixes, some relating to solving characters getting into bad states 🎉


    Fixes:

  • Bug fix for trashed clothing not returning to it’s spawn point 👔
  • Lots of other bug fixes, some relating to solving characters getting into bad states 🎉

Live bugs & current issues reported


We know it's frustrating when something unexpected of confusing happens in the game, so below is a selection of links to known live issues (we are probably hard at work fixing 🛠️) and also some current issues and general issues that players can be affected by. 

We hope that they help give you some information on the status of things, but if you need any assistance you can always click "Contact Us" below any article and one of our Support team will do their best to assist you ❤️


Bunched items in Home Designer Homes

Some players are reporting the items in their Home Designer homes all bunched and completely out of place. For more info on the possible cause of this and investigations related to this visit here


Characters Missing 🔍

Some players have reported their characters going missing. It could relate to some changes we needed to make to improve stability and you can read more about this here. If characters are not showing in the sidewalk at all, however, please reach out to our Support team by clicking "Contact Us" below. 


Duplicate Post office items in homes after manually resetting

We're aware of some issues players are having with duplicate Post office items after manually resetting their game. We're investigating this issue but also working with a small crew due to holiday vacations currently 🎄
In the meantime, if this is occuring after you have just manually reset your game, then we would recommend a workaround of manually deleting/trashing the duplicate gifts and then resetting your game one more time as this should solve the issue. We'll be sure to update here once this issue is solved!


Some bundles unable to be restored

If you find that some (but not all) of your previous purchases are missing, then some of the bundles you've purchased may be affected by this issue. Please read and try all of the troubleshooting listed in "Restoring purchases". This will help you discern if you're experiencing some other purchase issue you can immediately resolve on your own vs. this particular live bug and what the next steps are. 


Character Expressions turning blush white

This time it's a bug using the Character Expressions turning blush white 😱 We're investigating this one and will be sure to fix it. In the meantime be sure to avoid using the Spooked or Frozen character expression on characters with blush on their cheeks 🥶

General Common issues

What devices can run Toca Boca World?


My Home Designer house is full!

 

My game just reset. What should I do?

 

I can't enter the shop - what should I do?


Purchase Issues / Purchased item not showing up

Restoring purchases and moving to a new device

 

I'm missing the gifts that I've claimed


If any of the links above don't help with your issue then please browse through our categories and other articles as there could be something to help you that isn't listed here. 

If you need any further assistnace for any of the above issues, then please be sure to click "Contact Us" below and one of our Support team will try and help you out!