Live issues
Some players on Amazon devices are experiencing issues with starting the game, we know how frustrating this can be and our team is hard at work fixing this issue for an upcoming release.
We are aware of an issue with the Character Creator affecting a handful of users, causing crashes and sometimes showing as empty when interacted with. We are fully investigating the issue and a fix is planned for an upcomming release.
We've seen an increase of some iOS users experiencing crashes, we've released some stability improvements in the latest update(1.134) and our team is hard at work to make it an even more stable experience with future releases.
Latest Update (1.134)
Get ready to turn it up with some serious girl power in your stories, or roleplay your own K-pop music concert with TWICE! 🎵
✨ New in 1.134:
In time for summer we're releasing a new purchasable location, the Country Manor! Here you can have summer parties, brunches and enjoy both indoor and outdoor activities!
It's available in the in-game shop now ✨
The Country Manor Location includes:
- Furniture: 61 🛋️
- Playable objects: 38
- Wall designs: 6
- Floor designs: 7
Free Home Designer items
All the content below should be waiting for you in the Home Designer furniture menu. Our normal signifiers of new items might not be there ✨ but look closely 🔍 and we're sure you'll find them!
🛠️ Fixed in 1.134:
- The couch from Midtown Apartments no longer causes crashes of the game 🛋️
- Adult characters won't disappear if they are holding a baby and then gets turned into a baby themselves 👶
- Dance animation won't break the camera scrolling at the Voxella Stage 💃
- Ceiling furniture correctly hangs from the ceiling again 🪂
- Animation with gifts during the New Player Experience is now showing correctly 🎁
- General bug fixes and improvements 🛠️ ✨
- Memory improvements reducing crashes on iOS devices 💥
✨ New in earlier release:
There's a new and shiny Style Pack out in the Shop, Sunset Spark Style Pack 🌅
- 43 new outfit pieces for Outfit Designer 👗
- 12 new outfits in the Character Creator 🧑🔧
- 11 new Head Accessories 👒
- 4 new Hairstyles 💇
🛠️ Fixed with earlier release:
- General Quality updates and fixes ✨
- Memory improvements reducing crashes on iOS devices
- Door in Fashion Store Floor 2 now animates as intended 🚪
- Items no longer get stuck in blankets
- The Dentist and Optician chairs now raise and lower while holding the buttons🪑
- Leaving the Shop now returns you to the same District you were in 🏘️
- Pressing the lights in the pool at the Watermelon Wave Club no longer crashes the game 💡🏊
Live bugs & current issues reported
We know it's frustrating when something unexpected of confusing happens in the game, so below is a selection of links to known live issues (we are probably hard at work fixing 🛠️) and also some current issues and general issues that players can be affected by.
We hope that they help give you some information on the status of things, but if you need any assistance you can always click "Contact Us" below any article and one of our Support team will do their best to assist you ❤️
Crash when clicking play button on iOS devices
We're aware of an issue with some players experiencing a crash when clicking the play button. This seems to be limited to players who don't have access to the shop currently. This is now fixed in update 1.130 so make sure to update to that version if you are expereince this issue.
Bunched items in Home Designer Homes
Some players are reporting the items in their Home Designer homes all bunched and completely out of place. For more info on the possible cause of this and investigations related to this visit here
Characters Missing 🔍
Some players have reported their characters going missing. It could relate to some changes we needed to make to improve stability and you can read more about this here. If characters are not showing in the sidewalk at all, however, please reach out to our Support team by clicking "Contact Us" below.
Duplicate Post office items in homes after manually resetting
We're aware of some issues players are having with duplicate Post office items after manually resetting their game. We're investigating this issue. In the meantime, if this is occuring after you have just manually reset your game, then we would recommend a workaround of manually deleting/trashing the duplicate gifts and then resetting your game one more time as this should solve the issue. We'll be sure to update here once this issue is solved!
Character Expressions turning blush white
This time it's a bug using the Character Expressions turning blush white 😱 We're investigating this one and will be sure to fix it. In the meantime be sure to avoid using the Spooked or Frozen character expression on characters with blush on their cheeks 🥶
General Common issues
What devices can run Toca Boca World?
My Home Designer house is full!
My game just reset. What should I do?
I can't enter the shop - what should I do?
Purchase Issues / Purchased item not showing up
Restoring purchases and moving to a new device
I'm missing the gifts that I've claimed
If any of the links above don't help with your issue then please browse through our categories and other articles as there could be something to help you that isn't listed here.
If you need any further assistance for any of the above issues, then please be sure to click "Contact Us" below and one of our Support team will try and help you out!