UPDATE - We had some earlier issues of outages with the game but these seem to be resolved. For more information visit here and if you need help click "Contact Us" below.
Latest Update (1.120)
Features:
- Wicked Style Pack 🪄
- Toca Boca x Wicked: For Good Gift event on November 28th and December 5th, where we’re dropping iconic free gifts at the Post Office. They’re all available to claim until January 10th!
- Weather Feature rolled out for all players and gifts to celebrate available on the Post office shelves! 🌧️ ☀️
Fixes:
- Characters being squished / have displaced limbs (hopefully finally fixed for all limb-related bugs!)
- Amazon players not having the increased 30 OD slots (now they do!)
- Issues with dispensers (gacha machines/camers e.t.c) in the game dispensing duplicates (should be much easier for those collectors now!)
Live bugs & current issues reported
We know it's frustrating when something unexpected of confusing happens in the game, so below is a selection of links to known live issues (we are probably hard at work fixing 🛠️) and also some current issues and general issues that players can be affected by.
We hope that they help give you some information on the status of things, but if you need any assistance you can always click "Contact Us" below any article and one of our Support team will do their best to assist you ❤️
Weather Feature not available on Amazon devices
We're aware of issues with Amazon players not having the Weather Feature yet. We're investigating this and hope to bring it to Amazon players as soon as we are able to 🙏 For more information visit here
Black Friday offers missing on Google Play
Some Black Friday offers have now ended. For more inormation, please visit here.
Elphaba Green skin tone
We're aware of an issue where Elphaba Green skin tone isn't available for all players only for those that have purchased the Wicked Style Pack. We're investigating this and the Elphaba Green skin tone with the next possible update for ALL players. Thanks for your patience in the meantime! 🙏
Purchased Wicked Style Pack but can't find it in the app
If you're purchased the Wicked Style Pack and can't find any of the outfits, them more than likely you're not on the latest version of the game (1.120). Be sure to visit the app store listing of Toca Boca World and update to the latest version.
Issue with screen recorder on iOS devices with 1.120
We're aware of a new issue with the 1.120 update where interacting with the screen recording with the game can cause a crash 💥
We're investigating this issue and hope to have a fix with an update as soon as possible. In the meantime you can swipe down on your device and use the native iOS recorder to keep recording your gameplay 🎥
Outfits not stacking directly and disappearing
Looks like there's some strange behavior going on with stacking outfits and placing them in character's hands. The outfits are unfurling and then can also disappear when exiting the location. We're investigating and hope to have this fixed as soon as possible with an update 👚
Talking feature only working when the Character Expressions menu is open
We've noticed that the Talking feature seems to only be working when the Character Expression menu is open 🤨 we know this must be frustrating so we're investigating the cause of this and hope to have it fixed very soon with a future update 📣
Some bundles unable to be restored
If you find that some (but not all) of your previous purchases are missing, then some of the bundles you've purchased may be affected by this issue. Please read and try all of the troubleshooting listed in "Restoring purchases". This will help you discern if you're experiencing some other purchase issue you can immediately resolve on your own vs. this particular live bug and what the next steps are.
Front hair going white
We have a live issue with the front hair on some hairstyles going white 😱 Never fear, we're on this one and it should be fixed very soon with an update.
Character Expressions turning blush white
This time it's a bug using the Character Expressions turning blush white 😱 We're investigating this one and will be sure to fix it. In the meantime be sure to avoid using the Spooked or Frozen character expression on characters with blush on their cheeks 🥶
General Common issues
What devices can run Toca Boca World?
My Home Designer house is full!
My game just reset. What should I do?
I can't enter the shop - what should I do?
Purchase Issues / Purchased item not showing up
Restoring purchases and moving to a new device
I'm missing the gifts that I've claimed
If any of the links above don't help with your issue then please browse through our categories and other articles as there could be something to help you that isn't listed here.
If you need any further assistnace for any of the above issues, then please be sure to click "Contact Us" below and one of our Support team will try and help you out!