We know it's frustrating when something unexpected of confusing happens in the game, so below is a selection of links to known live issues (we are probably hard at work fixing 🛠️) and also some current issues and general issues that players can be affected by.
We hope that they help give you some information on the status of things, but if you need any assistance you can always click "Contact Us" below any article and one of our Support team will do their best to assist you ❤️
Live bugs & current issues reported
Confusion on missing furniture with Free Family House
Some players have been confused on the furniture items included with the Free Family Home. We also released a furniture pack at the same time the Free Family Home went live for all players so we've got all the details and clarification here
Trashing causing the game to crash with certain items
We're aware of a new issue with certain items causing the game to crash. We're investigating and working on a fix and you can read more here
Big Family Home rug replaced with new free rug with 1.115 update
We're aware of a new issue with the 1.115 update where many of you might have seen that the rug from Big Family Home was suddenly replaced with the new free rug that came with the Free Family House. We're investigating and working on a fix for this and you can read more here
Tapping some wrapped Food items doesn't spawn multiple items with 1.114 release
This should now be fixed with the 1.115 update 🎉
ATM, Free clock and toilet paper holder items unable to be placed in Home Designer scenes with 1.114 release and risks of crashes
This should now be fixed with the 1.115 update 🎉
Some bundles unable to be restored
If you find that some (but not all) of your previous purchases are missing, then some of the bundles you've purchased may be affected by this issue. Please read and try all of the troubleshooting listed in "Restoring purchases". This will help you discern if you're experiencing some other purchase issue you can immediately resolve on your own vs. this particular live bug and what the next steps are.
General Common issues
What devices can run Toca Boca World?
My Home Designer house is full!
My game just reset. What should I do?
I can't enter the shop - what should I do?
Purchase Issues / Purchased item not showing up
Restoring purchases and moving to a new device
I'm missing the gifts that I've claimed
If any of the links above don't help with your issue then please browse through our categories and other articles as there could be something to help you that isn't listed here.
If you need any further assistnace for any of the above issues, then please be sure to click "Contact Us" below and one of our Support team will try and help you out!