We're aware of a new live issue with the latest release where players using iPads are unable to access the shop and make purchases from anywhere in the game. This issue is only affecting players using iPads and only on the latest 1.13 release. 

Rest assured, we're hard at work on a fix for this issue 🛠️ and we're hoping that we can get a hotfix update out for iOS players ASAP

In the meantime, hang in there and if you are one of the players affected, then be sure to check your game later today! 👀

If you have a similar issue but aren't on an iPad and/or aren't on the 1.113 update then be sure to click "Contact Us" below and one of our Support team will be sure to help you out ❤️