UPDATE: The issue below should now be fixed. If you still have this issue or have any other issues or any issues related to this, please click "Contact Us" below so our Support team can take a look 🔍 and ensure you attach a screenshot showing the content as "owned" in the shop and your receipt from the original purchase. 

We're aware of an issue that started yesterday where Standalone content (i.e previous Toca Life content that had been redeemed into Toca Boca World) is shown as owned in the shop, but the content is not able to be seen in disctrict maps and unable to be played with. 

     

We're working on a fix for this issue and it will go live as soon as possible. We'll update back here when it is fixed. 

Thanks for your patience in the meantime!