Latest update (1.24.1 hotfix update) / Live bugs / General issues

NOTE - The 1.124.1 hotfix update is now available on Google Play and App Store but we are still awating approval for Amazon Appstore. We'll ...

Toca Boca x KATSEYE update 🏝️ 🎶

 Where are the KATSEYE guest characters?? The KATSEYE guest characters have been rocking the Voxella Festival stage, but it’s time...

I can't find the KATSEYE characters on my app

Our development team has identified an issue where closing the app while the KATSEYE intro scene is still playing,  may cause the KATSE...

Introducing the Portal: Your Guide to What's New in Toca Boca World ✨

You might have noticed that we’ve added a new feature in the app 👀 We created the Portal, a new way to let you know what’s happening in Toc...

Introducing the Style Selector ✨

We're so excited to introduce you to the Style Selector, a brand-new feature designed to make decorating your Home Designer houses fast...

What devices can run Toca Boca World?

We strive to bring Toca Boca World to as many players as possible. However, to ensure the best gameplay experience, we’ve updated our m...

Introducing: Character Movements✨

We’re SO excited to introduce our latest feature into Toca Boca World – Character Movements  🎉✨You can now bring your characters to li...

Toca Boca World is now available on Google Play Games for PC

We have one more exciting news before the year ends! You can now play Toca Boca World on your Windows computer via Google Play Games for PC ...

Introducing Outfit Designer: your new tool to style outfits ✨

We’re SO excited to announce that our brand-new creator tool, Outfit Designer, is OUT NOW! 🤩After reading so many suggestions from players,...

Toca Life Standalone apps removed from sale Jan 1st 2024

As of January 1st, 2024 the Toca Life Standalone app series were removed from sale on both the Google Play Store and App Store. In addition,...

My Home Designer house is full!

Have you decorated your house 🏠 to the brink of it bursting?  Then you might’ve hit the limit of items and your house is simply full.T...

My game just reset. What should I do?

NOTE - We had some recent issues with partial progress resets for players losing their game sesssion progress. This is now solved with the 1...

Purchase Issues / Purchased item not showing up (Android)

This article is intended for Android devices that use the Google Play Store. If you're not using an Android device with Google Play, then ...

Purchase Issues / Purchased item not showing up (iOS)

This article is intended for iOS devices that use the Apple App Store. If you're not using an iOS device, then click on...

Purchase Issues / Purchased item not showing up (Amazon)

This article is intended for Amazon devices that use the Amazon Appstore. If you're not using an Amazon device, then click one of the foll...

Restoring purchases and moving to a new device (Android)

  This article is intended for Android devices that use the Google Play Store. If you're not using an Android device with Google Play,...

Restoring purchases and moving to a new device (Amazon)

  This article is intended for Amazon devices that use the Amazon Appstore. If you're not using an Amazon device, then click one of th...

Restoring purchases and moving to a new device (iOS)

This article is intended for iOS devices that use the Apple App Store. If you're not using an iOS device, then click one of the following ...

What's new in the Home Designer decoration menu

You might have noticed that we've changed things up in the Home Designer decoration menu. We're introducing new categories and subcategories...

What type of content is available for purchase on Toca Boca World?

Toca Boca World is an app where you can create your own world. It's an ever-expanding and open-ended universe where you can tell your storie...

Can't update / can't download Toca Boca World

CAN'T FIND THE UPDATE You can always check if you need to update Toca Boca World by visiting the app store listing and there will eithe...

What happens if I reset my world or rebuild my home?

We know it can be upsetting to hear that you need to rebuild your house or reset your app — especially after you've spent time decorating yo...

How can I claim my free weekly gift in Toca Boca World?

All users get free gifts every week in Toca Boca World! Just make sure your app is updated to the latest version so you don’t miss out 🎁Her...

Mac OSX availability

Toca Boca World is now available to download on the Mac App Store 😍👩‍💻 As of macOS Big Sur, compatible iPhone and iPad apps were abl...

Why you should avoid unofficial versions of Toca Boca World

We know it might be tempting to download a version of Toca Boca World from a website that offers everything for free — but it’s really impor...

Why can't I share the content I purchased via Family Sharing?

At this time, we do not support Family Sharing for in-app purchases. This means that any content purchased within the app is only available ...

Uninstalling the game

What happens if I uninstall the game? Sometimes you might think about uninstalling the game to make space for other games you want to t...

I have multiple charges in my account

Is it looking like you’ve been charged more than once for an item that you've purchased in Toca Boca World?If so, be sure to double-check th...

I can't find the additional items in my Home Designer house

If you think you might be missing some furniture or some decorations when you’re designing your homes 🏠be sure to have a look in all the su...

I can't enter the shop. What should I do?

Some device and network configurations can interfere with the shop. If you're seeing this message 👇 when you try to enter the shop, check o...

I'm missing the gifts that I've claimed

If you've experienced a crash and/or reset and as a result have lost your gifts, do not uninstall the game. We instead recommend to manually...

Proof of purchased content

Sometimes we might need to request specific information if you have an issue related to a purchase, and we might ask for proof of purchased ...

How can I disable the Character Movements feature?

I don’t want my characters to move. How can I disable the feature? Not a fan of the Character movements? No problem! Right next to...

I sent a support ticket. Why haven’t I heard back from you?

Thanks for reaching out to us! We know it can be frustrating to wait, and we really appreciate your patience 😊Our small but dedicated suppo...

Spinning cogwheel ⚙️

Cogwheel showing and can't get into the gameFrom time to time, the services behind our game can get a bit wobbly 😬 and you might be unable ...

Sunny Vibes Streamer missing shelf 😬

We noticed that one of the furniture items the "Big shelf" was unfortunately not included in the Sunny Vibes Streamer furniture pack 😬 ...

Gift Bonanza explained! 🎁

The Gift Bonanza 🎁 is our event in which we give away most of our previous gifts and place them on the Post Office shelves permanently!&nbs...

Some locations unavailable for purchase 👀

We know it might be a bit confusing 😵‍💫 but we’ve taken some locations out of the shop for now as we’re planning something super secret 🧐...

Toca Boca x Hello Kitty and Friends OUT NOW 🥳

Yay! Toca Boca x Hello Kitty and Friends is back, and it's alllll about celebrating with friends!We’ve got a Style Pack, a Furniture Pack AN...

Where to find Hello Kitty & Friends Party Furniture pack and Style Pack items?

NOTE - You'll need to be on the latest version of the game (1.117) in order to see any Hello Kitty & Friends content. It seems as i...

OK Street High now available for ALL players 🏫

Back to school!! 🔔Big news - we’ve just made OK Street High available for ALL players!!! You’ll need to be on the latest version of the app...

Movie Studio available for all players 🎥

Aaaaand ACTION!! 🎥Big news - we’ve just made Movie Studio available for ALL players!!! You’ll need to be on the latest version of the app t...

OUT NOW!! Did you see our new collab, Toca Boca x Wicked: For Good? It’s thrillifying! ✨a

 We’re giving everyone the chance to discover their magic, dress up as Wicked characters and reimagine movie moments in Toca Boca World...

Weather Feature Out NOW!!

UPDATE - Amazon players should now have access to the Weather Feature (as of the latest 1.121 update) and any patchiness with the feature di...

Everything about our local notifications 💬

You might have noticed that we've recently added notifications for Toca Boca World, so naturally some of you might have a few questions on t...

Onboarding bug 🪲

We love welcoming new players to Toca Boca World 🎉If you installed the game recently, or feshly installed after a bit of a break, you might...

Characters missing 🔍

We've made some changes to help improve the stability of the game, but due to this you might notice some behavior that you're not quite used...

Bunched items in HD Homes / Stability improvements 🙏

We've seen an increasing amount of reports of players entering their Home Designer homes and finding furniture/items are bunched together 🧐...

(FIXED with 1.124.1 🎉) Can't enter Home Designer homes + crashing

NOTE - This issue should now be fixed with the 1.124.1 Hotfix update, so be sure to manually update your app! Reach out to us by clicking "C...

Missing items with free Fashion Shop? 👀 🛍️

We've noticed a bunch of reports of players feeling like they were missing some items from the latest free Fashion Shop release 🤨As the ite...