I can't enter the Post Office after I've updated my app

🛠️ Update December 18th: We've released an update to fix this issue, so make sure to update your app to version 1.100.1. Please note...

UPDATE 🛠️ I can't enter the Sugar Pink Parlor

🛠️ Update December 18th: We've released an update to fix this issue, so make sure to update your app to version 1.100.1! Please note...

Introducing Outfit Designer: your new tool to style outfits ✨

We’re SO excited to announce that our brand-new creator tool, Outfit Designer, is OUT NOW! 🤩After reading so many suggestions from players,...

Toca Boca x Pusheen is coming to Toca Boca World on November 26th

Are you ready for the new Toca Boca x Pusheen collab? 🥳 On November 26th we're bringing Pusheen's playful style to Toca Boca World in a sup...

A new talking feature is coming to Toca Boca World on December 10th!

Before the year ends, we have one more surprise for you! We developed ANOTHER brand new feature, so that when you talk into your microphone ...

Toca Life Standalone apps removed from sale Jan 1st 2024

As of January 1st, 2024 the Toca Life Standalone app series were removed from sale on both the Google Play Store and App Store. In addition,...

FREE Halloween costumes in the Character Creator 👻

Get ready for another spooky surprise! 👻  We're releasing a special treat 🍭🍬 with FREE Halloween costumes in the Character Creator a...

Outfit Designer is coming to Toca Boca World on November 26th

We know how much our players LOVE to create and customize characters in Toca Boca World. Starting on November 26th, you will be able to ...

NEW FREE Halloween decorations on Home Designer 🎃

BOOO! 👻   For this Halloween we wanted to surprise you with NEW FREE items in Home Designer 🎃 These will be available for A...

We fixed it! 🛠️ Duplicated outfit causing the app to crash when entering game locations

Some players have been experiencing an issue where they couldn't enter the game locations and the app crashed when they tried. This issue wa...

Toca Boca x Conan Grey ends on August 13th 🌹

We've had an incredible time this summer with Conan Grey songs playing on Toca Boca World, but, it's time for Conan to leave the Voxella Fes...

NEW surprises on Voxella Festival! 💃

We’ve been thinking about how much fun we’ve been having at Voxella Festival, so we’ve decided to bring you all along to the party - forever...

My Home Designer house is full!

Have you decorated your house 🏠 to the brink of it bursting?  Then you might’ve hit the limit of items and your house is simply full.T...

Hello Kitty and Friends Furniture pack is BACK 🥰

Hello Kitty is BACK!!! 🥰The SUPER CUTE Hello Kitty and Friends Furniture pack is back in Toca Boca World!! 🤩 It'll be in the in-app shop f...

My game just reset. What should I do?

Unfortunately, sometimes things can go wrong with the game and it can crash or lose progress. We understand that this is a frustrating situa...

Purchase Issues / Purchased item not showing up (Android)

This article is intended for Android devices that use the Google Play Store. If you're not using an Android device with Google Play, then ...

Purchase Issues / Purchased item not showing up (iOS)

This article is intended for iOS devices that use the Apple App Store. If you're not using an iOS device, then click one of the following ...

Purchase Issues / Purchased item not showing up (Amazon)

This article is intended for Amazon devices that use the Amazon Appstore. If you're not using an Amazon device, then click one of the foll...

Restoring purchases and moving to a new device (Android)

  This article is intended for Android devices that use the Google Play Store. If you're not using an Android device with Google Play,...

Restoring purchases and moving to a new device (Amazon)

  This article is intended for Amazon devices that use the Amazon Appstore. If you're not using an Amazon device, then click one of th...

Restoring purchases and moving to a new device (iOS)

This article is intended for iOS devices that use the Apple App Store. If you're not using an iOS device, then click one of the following ...

What's new in the Home Designer decoration menu

You might have noticed that we've changed things up in the Home Designer decoration menu. We're introducing new categories and subcategories...

What type of content is available for purchase on Toca Boca World?

Toca Boca World is an app where you can create your own world. It's an ever-expanding and open-ended universe where you can tell your storie...

Can't update / can't download Toca Boca World

CAN'T FIND THE UPDATE You can always check if you need to update Toca Boca World by visiting the app store listing and there will eithe...

Toca Boca World supported devices

NOTE: We've had to turn off support for a number of Amazon devices due to poor performance and not being able to run the game. Your purchase...

What happens if I reset my world or rebuild my home?

 If we're asking you to rebuild your home, it is to fix an issue that your game currently has as it's in a bad state. Sometimes if you ...

How can I claim my free weekly gift in Toca Boca World?

All users get free gifts in Toca Boca World every week. And during the month of December we do something special with gifts so keep an eye ?...

Mac OSX availability

Toca Boca World is now available to download on the Mac App Store 😍👩‍💻 As of macOS Big Sur, compatible iPhone and iPad apps were abl...

Unofficial versions of Toca Boca World 😬

We're aware that there are some unofficial versions of Toca Boca World which are being used by some players 😬 Unfortunately, we can't ...

What is Toca Life World?

Toca Life: World is our new app that brings all of the Toca Life apps together in one mega app! Not only is it the place for all the existin...

Why can't I share the content I purchased via Family Sharing?

At this time, not all app stores support the IAP model in Family Sharing. For more information on Family Sharing with iOS devices, please vi...

Uninstalling the game

What happens if I uninstall the game? Sometimes you might think about uninstalling the game to make space for other games you want to t...

I have multiple charges in my account

Is it looking like you’ve been charged more than once for an item that you've purchased in Toca Boca World?If so, be sure to double-check th...

I can't find the additional items in my Home Designer house

If you think you might be missing some furniture or some decorations when you’re designing your homes 🏠be sure to have a look in all the su...

I can't enter the shop. What should I do?

Some device and network configurations can interfere with the shop. If you're seeing this message 👇 when you try to enter the shop, check o...

I'm missing the gifts that I've claimed

If you've experienced a crash and/or reset and as a result have lost your gifts, do not uninstall the game. We instead recommend to manually...

Proof of purchased content

Sometimes we might need to request specific information if you have an issue related to a purchase, and we might ask for proof of purchased ...