If you have a new Android device and are trying to get back to playing Toca Life World, then the previous purchases should restore automatically, provided you downloaded the app while logged in to the Google Play store app with the same account used to make purchases.

However, if you change your Google Play account or platform your in-app purchases will not be there as the apps/purchases are account specific rather than device specific and as such your purchases are tied to the Google Play store.

Any other apps purchased are also non-transferable between devices with different stores (e.g. App Store to Android etc). If you've got the same account with the same store, you should be able to get it again.

If the purchases are still not showing up on your device then try the following:

• Double-check that you are logged in with the same Google Play account the purchases were made on. Try logging out and then back into your Google Play store app and then relaunch the app to see if that helps.
• Make sure that your app is running the latest version. You can always check the app store listing to see if there's an update waiting for you.

Additional things to try on an Android device:

• Go to Settings on your Android device.
• Go to the Apps section and find the "Google Play Store" app.
• Open it and find the option to "Clear Cache".
• Restart the app and your locations should show up.

Or

• Go to Settings on your Android device.
• Go to the Apps section and find Toca Life: World.
• Open it and find the option to "Clear Cache".
• Restart the app and your locations should show up.

We hope that helps but if you run into any problems with restoring purchases, then please reach out to our Support team by clicking the "Contact us" button below and they'll be sure to try and help you out! 😊