We're aware that there are some unofficial versions of Toca Boca World which are being used by some players 😬
 
Unfortunately, we can't help if you've downloaded an unofficial version of the app and not downloaded it from one of the official app stores. You can find the details for the official app stores below:

Google Play
Amazon Appstore

We strongly recommend users to download from the official app stores above as we can’t stand for or help you with any issues/viruses when using unofficial versions of the app. The websites that host these unofficial versions can also collect information or automatically download files that would be harmful to your device 🥺 so it's really not great.
 
We hope you understand and that you continue to support us by downloading from the offical app stores above ☝️