Willow Tree Park! 🏡 Out NOW!! + Fixes! 🔧

What’s New?! ✨Willow Tree Park! 🏡 Out NOW!! + Fixes! 🔧 Introduciiiiiing: Willow Tree Park!The sun is out, and so are we! 🌞 Ready to ...

My Home Designer house is full! (Please read NOTE on current live issue)

NOTE: We're aware that some players are experiencing issues with the "Your house is full" message and are seeing this either in a house that...

Perfectly Preppy Style Pack! 👜 Out NOW!! + Fixes! 🔧

What’s New?! ✨Perfectly Preppy Style Pack! 👜 Out NOW!! + Fixes! 🔧 Introduciiiiiing: Perfectly Preppy Style Pack!Who’s ready to switch...

SpongeBob SquarePants Furniture pack removed from in-app shop Mar 19th ⛴️

It's time to say goodbye to Bikini Bottom  🧽 as the SpongeBob SquarePants Furniture pack is scheduled to leave the in-app shop in...

Hello Kitty and Friends Furniture pack is BACK 🥰

Hello Kitty is BACK!!! 🥰The SUPER CUTE Hello Kitty and Friends Furniture pack is back in Toca Life World!! 🤩 It'll be in the in-app shop f...

My game just reset. What should I do?

Unfortunately, sometimes things can go wrong with the game and it can crash or lose progress. We understand that this is a frustrating situa...

Purchase Issues / Purchased item not showing up (Android)

This article is intended for Android devices that use the Google Play Store. If you're not using an Android device with Google Play, then ...

Purchase Issues / Purchased item not showing up (iOS)

This article is intended for iOS devices that use the Apple App Store. If you're not using an iOS device, then click one of the following ...

Purchase Issues / Purchased item not showing up (Amazon)

This article is intended for Amazon devices that use the Amazon Appstore. If you're not using an Amazon device, then click one of the foll...

Restoring purchases and moving to a new device (Android)

  This article is intended for Android devices that use the Google Play Store. If you're not using an Android device with Google Play,...

Restoring purchases and moving to a new device (Amazon)

  This article is intended for Amazon devices that use the Amazon Appstore. If you're not using an Amazon device, then click one of th...

Restoring purchases and moving to a new device (iOS)

This article is intended for iOS devices that use the Apple App Store. If you're not using an iOS device, then click one of the following ...

What's new in the Home Designer decoration menu

You might have noticed that we've changed things up in the Home Designer decoration menu. We're introducing new categories and subcategories...

What type of content is available for purchase on Toca Life World?

Toca Life World is an app where you can create your own world. It's an ever-expanding and open-ended universe where you can tell your storie...

UPDATE - Fixed with latest update 1.73 / Crash with latest update (1.71) especially with Post office

UPDATE: This issue has specifically has now been fixed with the latest update (1.73) so please make sure your game is updated to the latest ...

🧽 Toca Boca x SpongeBob SquarePants (SpongeBob SquarePants Furniture Pack and Gift Event )

ARRR’ YOU READY? 🏴‍☠️  The SpongeBob SquarePants Furniture Pack is now available in the in-app shop for a limited time only! 🧽(NOTE -...

Toca Boca Merch shop 🛍️ 🤩

We know some of you have been waiting a long time for this (YEARS!) but we’re SUPER excited to bring you our very own OFFICIAL Toca Boca mer...

Can't update / can't download Toca Life World

CAN'T FIND THE UPDATEYou can always check if you need to update Toca Life World by visiting the app store listing and there will either be a...

Toca Life Box subscription ending

Why are you no longer offering Toca Life Box subscriptions?We've loved working on the Toca Life Boxes, and are honoured to have been able to...

Performance related crashes / Blank locations

CURRENT KNOWN ISSUES INVOLVING BLANK SPACES AND CRASHESSome players have reported that Toca Life World has been constantly crashing on their...

Toca Life World supported devices

NOTE: We've had to turn off support for a number of Amazon devices due to poor performance and not being able to run the game. Your purchase...

What happens if I reset my world or rebuild my home?

If we're asking you to rebuild your home, it is to fix an issue that your game currently has as it's in a bad state. Sometimes if you contin...

How can I add my previous Toca Life apps to Toca Life World?

There are two ways to add your existing Toca Life apps to Toca Life: WorldAlternative 1:1. You need your previously purchased Toca Life apps...

What is Toca Life Box? (And any other questions about Toca Life Box 😍)

Toca Life Box is a monthly subscription box that brings quality, creative play for kids who love surprises. 😍Each unique box celebrates the...

How can I claim my free weekly gift in Toca Life World?

All users get free gifts in Toca Life World every week. And during the month of December we do something special with gifts so keep an eye ?...

Mac OSX availability

Toca Life World is now available to download on the Mac App Store 😍👩‍💻 As of macOS Big Sur, compatible iPhone and iPad apps were able to ...

Unofficial versions of Toca Life World 😬

We're aware that there are some unofficial versions of Toca Life World which are being used by some players 😬Unfortunately, we can't help i...

What is Toca Life World?

Toca Life: World is our new app that brings all of the Toca Life apps together in one mega app! Not only is it the place for all the existin...

Why isn't all content in Toca Life World free?

We’re excited present all the the Toca Life apps in one World. The app is free to download, comes with a lot of fun content for free and let...

Why does this app use the in-app purchases payment model?

We’re excited present all the the Toca Life apps in one World. The app is free to download, comes with a lot of fun content for free. It’s u...

Why can't I share the content I purchased via Family Sharing?

At this time, not all app stores support the IAP model in Family Sharing. For more information on Family Sharing with iOS devices, please vi...

Why does Toca Life: City cost money to buy when I get the same content for free in Toca Life World?

Toca Life: City is actually Bop City and you'll find this free in the first download of Toca Life World. You can download Toca Life Wor...

Uninstalling the game

What happens if I uninstall the game? Sometimes you might think about uninstalling the game to make space for other games you want to t...

I have multiple charges in my account

Is it looking like you’ve been charged more than once for an item that you've purchased in Toca Life World?If so, be sure to double-check th...

I can't find the additional items in my Home Designer house

If you think you might be missing some furniture or some decorations when you’re designing your homes 🏠be sure to have a look in all the su...

I can't enter the shop. What should I do?

Some device and network configurations can interfere with the shop. If you're seeing this message 👇 when you try to enter the shop, check o...

The play and shop buttons are missing from my game

 We're aware that some players on Android and Amazon devices have issues with the play and shop buttons disappearing from the main menu...

I'm missing the gifts that I've claimed

If you've experienced a crash and/or reset and as a result have lost your gifts, do not uninstall the game. We instead recommend to manually...