Thanks for reaching out to us! We know it can be frustrating to wait, and we really appreciate your patience 😊Our small but dedicated support team works hard to reply to every player as quickly as possible. If you haven’t heard back yet, here are a few things you can check:

Make sure you submitted your ticket through our contact form📝

If you emailed us directly through one of the addresses listed on the app store or on our website (like for press, business, or general enquiries), your message might be routed to a different department. This can delay your support request.

To get the fastest and most accurate help, we recommend filling out our contact form (scroll down and click on the "Contact Us" button)  and providing as much detail as possible about your issue. 

Look for our automated reply 📩

After you submit the form, you should receive an automated message from us with some troubleshooting steps. These often help resolve the issue right away. Be sure to read it carefully, and if your issue isn’t fixed, reply with any extra information we might need. 

Check your spam or junk folder 🗑️

Sometimes our replies get filtered out by email providers. If you haven’t seen a response, make sure to check your spam or junk inbox just in case.

A note for parents 

If you're a parent contacting us on behalf of your child, please don’t include their age in the contact form. For compliance reasons, we’re only allowed to respond once to tickets marked as being from users under 13 years old. Filling out the contact form with your information and letting you us know that you're a parent helps us stay compliant while still giving you the support you and your child need. 

If you've checked everything above and still haven’t heard from us after a few days, feel free to follow up—we’ll do our best to get back to you as soon as we can! 💖