What devices can run Toca Boca World?

We strive to bring Toca Boca World to as many players as possible. However, to ensure the best gameplay experience, we’ve updated our m...

We’re testing a new way to share fun updates ✨

You might have noticed that we’ve added a new feature in the app 👀 We’re testing some new ways to let you know what’s happening in Toca Boc...

Introducing: Character Movements✨

We’re SO excited to introduce our latest feature into Toca Boca World – Character Movements  🎉✨You can now bring your characters to li...

Toca Boca World is now available on Google Play Games for PC

We have one more exciting news before the year ends! You can now play Toca Boca World on your Windows computer via Google Play Games for PC ...

Introducing Outfit Designer: your new tool to style outfits ✨

We’re SO excited to announce that our brand-new creator tool, Outfit Designer, is OUT NOW! 🤩After reading so many suggestions from players,...

Toca Boca x Pusheen is coming to Toca Boca World on November 26th

Are you ready for the new Toca Boca x Pusheen collab? 🥳 On November 26th we're bringing Pusheen's playful style to Toca Boca World in a sup...

A new talking feature is coming to Toca Boca World on December 10th!

Before the year ends, we have one more surprise for you! We developed ANOTHER brand new feature, so that when you talk into your microphone ...

Toca Life Standalone apps removed from sale Jan 1st 2024

As of January 1st, 2024 the Toca Life Standalone app series were removed from sale on both the Google Play Store and App Store. In addition,...

My Home Designer house is full!

Have you decorated your house 🏠 to the brink of it bursting?  Then you might’ve hit the limit of items and your house is simply full.T...

My game just reset. What should I do?

Unfortunately, sometimes things can go wrong with the game and it can crash or lose progress. We understand that this is a frustrating situa...

Purchase Issues / Purchased item not showing up (Android)

This article is intended for Android devices that use the Google Play Store. If you're not using an Android device with Google Play, then ...

Purchase Issues / Purchased item not showing up (iOS)

This article is intended for iOS devices that use the Apple App Store. If you're not using an iOS device, then click one of the following ...

Purchase Issues / Purchased item not showing up (Amazon)

This article is intended for Amazon devices that use the Amazon Appstore. If you're not using an Amazon device, then click one of the foll...

Restoring purchases and moving to a new device (Android)

  This article is intended for Android devices that use the Google Play Store. If you're not using an Android device with Google Play,...

Restoring purchases and moving to a new device (Amazon)

  This article is intended for Amazon devices that use the Amazon Appstore. If you're not using an Amazon device, then click one of th...

Restoring purchases and moving to a new device (iOS)

This article is intended for iOS devices that use the Apple App Store. If you're not using an iOS device, then click one of the following ...

What's new in the Home Designer decoration menu

You might have noticed that we've changed things up in the Home Designer decoration menu. We're introducing new categories and subcategories...

What type of content is available for purchase on Toca Boca World?

Toca Boca World is an app where you can create your own world. It's an ever-expanding and open-ended universe where you can tell your storie...

Can't update / can't download Toca Boca World

CAN'T FIND THE UPDATE You can always check if you need to update Toca Boca World by visiting the app store listing and there will eithe...

What happens if I reset my world or rebuild my home?

We know it can be upsetting to hear that you need to rebuild your house or reset your app — especially after you've spent time decorating yo...

How can I claim my free weekly gift in Toca Boca World?

All users get free gifts every week in Toca Boca World! Just make sure your app is updated to the latest version so you don’t miss out 🎁Her...

Mac OSX availability

Toca Boca World is now available to download on the Mac App Store 😍👩‍💻 As of macOS Big Sur, compatible iPhone and iPad apps were abl...

Why you should avoid unofficial versions of Toca Boca World

We know it might be tempting to download a version of Toca Boca World from a website that offers everything for free — but it’s really impor...

What is Toca Life World?

Toca Life: World is our new app that brings all of the Toca Life apps together in one mega app! Not only is it the place for all the existin...

Uninstalling the game

What happens if I uninstall the game? Sometimes you might think about uninstalling the game to make space for other games you want to t...

I have multiple charges in my account

Is it looking like you’ve been charged more than once for an item that you've purchased in Toca Boca World?If so, be sure to double-check th...

I can't find the additional items in my Home Designer house

If you think you might be missing some furniture or some decorations when you’re designing your homes 🏠be sure to have a look in all the su...

I can't enter the shop. What should I do?

Some device and network configurations can interfere with the shop. If you're seeing this message 👇 when you try to enter the shop, check o...

I'm missing the gifts that I've claimed

If you've experienced a crash and/or reset and as a result have lost your gifts, do not uninstall the game. We instead recommend to manually...

Proof of purchased content

Sometimes we might need to request specific information if you have an issue related to a purchase, and we might ask for proof of purchased ...

How can I disable the Character Movements feature?

Not a fan of the Character Movements? No problem! Here’s how to disable the feature depending on your device: iOS Open the Setting...

I sent a support ticket. Why haven’t I heard back from you?

Thanks for reaching out to us! We know it can be frustrating to wait, and we really appreciate your patience 😊Our small but dedicated suppo...